Business days are Monday through Friday, excluding holidays.
Shipping Methods and Delivery Times:
Standard Shipping (3-5 business days)
Expedited Shipping (1-2 business days)
International Shipping (varies by destination)
Shipping Costs:
Free Standard Shipping on orders over $50.
For orders under $50, a flat rate applies (display rates for different regions).
Expedited and International Shipping costs are calculated based on weight and destination.
International Shipping:
Customers are responsible for customs duties and taxes for international orders.
Delivery times may vary due to customs processing.
Returns Policy
Return Window:
Products can be returned within 30 days of the delivery date.
Condition of Returned Items:
Items must be unused and in the same condition that they were received.
Original packaging must be intact.
Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges:
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at support@starfirepoms.com
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information:
For any questions or concerns regarding your order or our Shipping and Returns Policy, please contact us at support@starfirepoms.com
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